Words That Bring Your Customers Back.

“I’m glad you called” makes me feel confident.

“I’ll take care of that for you” make me feel confident about a purchase.

“I’ll take full responsibility”,  “I apologize for our mistake. Let me make it right” or “I can solve that problem” are rarely heard anymore as fewer people will take responsibility.

“We want your business” shows desire.

“I appreciate your business.” and “Thank you for thinking about us” express appreciation.

“I don’t know, but I’ll find out” is very important.  Nothing is worse than making  something up that isn’t true. All it can do is hurt you.  Be honest and admit that you don’t know the answer.

“I will keep you updated” The vendors I trust the most are those that keep me up to date on an orders.  

“It’ll be just what you ordered” It will not be “similar to,” and it will not be “better than” what was ordered. It will be exactly what was ordered.

“Thank you!” It is absolutely amazing how many times I don’t hear those simple words. Not hearing them offends me.

“Yes!” One of the greatest salespeople I know, when about to be asked a question from a customer, says “Yes – now what is the question?”  It’s corny, but it's effective.

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