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Proof That Exceptional Service Still Exists

6/5/2012

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Businesses are always touting they have great customer service and if we were to put all of those touts in a basket, it would be quite a large basket.  Yet, proving that a business truly values its customers is another story indeed.

It’s not often that a business or even a business owner receives a whole lot of recognition from a customer, let alone be presented with an award.  But in this case, the “proof is in the pudding.”

Alan Chait, owner of Greenway Print Solutions, has always prided himself on customer service and it was the primary reason he left the printing corporate world as an employee to start his own business.  He believed he could offer his customers a lot more, not just with a vast array of affordable, quality products, but with superior customer service.  To prove it, the story goes:

” Last week I had an appointment with my largest customer, a $200 million company, to review some business forms we are working on.  The meeting was supposed to be in their North conference room, but when I arrived nobody was there.  Suddenly one of the managers showed up to tell me they had moved the meeting to a conference room in the back and he took me there.  In the room were about 200 people, seated and listening to two of the top executives talk about how to use some of the forms I designed for them.  In the back was the CEO who, when he saw me, told me to sit down.  I told him I’d just wait outside until they were done, but he insisted that I sit and watch the class.”

“The CEO suddenly got up, stopped the meeting and told everyone that they had decided to award their Vendor Partners who have been responsible for their success.  Of the 10 or so vendors, they voted on who should get the first award, which was me.  I had to get up in front of all these people and listen to all the wonderful things that I’ve done for them, my dedication and hard work.  Being a little bit of an introvert the “ambush” was an overwhelming surprise and I am very proud to get the award.  (Ironically, I was working on pricing out acrylic awards for them to give to their employees, or so I thought.  It turns out I’ll be printing my own award.)”

The award shows that the foundations that I built Greenway Print Solutions on 30 years ago is alive and well.


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  • Home
    • Work at Greenway
    • Pay A Greenway Invoice
    • Better Than Vistaprint
    • Privacy Policy
    • Terms of Sale
  • Print
    • Akuafoil
    • Bar Codes >
      • QR Codes
    • Booklets & Catalogs
    • Business Cards
    • Business Cards That Stand Out
    • Extreme Business Cards >
      • Extreme Cards "32"
      • Extreme Cards "16"
    • Brochures & Flyers
    • Chain of Custody Forms
    • Calendars (Wall)
    • Checks >
      • Check Security Features
      • CDS and CSS Checks
    • Collection Agency Forms
    • Direct Mail /EDDM
    • Door Hangers
    • Envelopes
    • Forms >
      • Pressure Seal Forms
    • Freight Labels
    • Holiday & Greeting Cards
    • Insurance Guide Books
    • Labels >
      • Label Catalog
      • Integrated Labels and Cards
      • Freight Pro Labels
    • Large Format
    • Note Pads
    • Patient Sign-in Sheets
    • Plastic Cards >
      • Gift Cards
    • Postcards
    • Presentation Folders
    • Pressure Seal Forms
    • Print Management
    • Sign-in Sheets
    • Spot UV - Beauty and Security
    • Tags
    • Tax Forms
    • Ultra Privacy Sign-in Label Sheets, Custom Columns - Designed For Your Business
  • Promo Products
    • Promo Products Search Engine
    • Retail Display and Signage
    • Badge Holders - Retractable
    • Buttons in Boxes
    • Calendars >
      • Types of Calendars
      • "Make Your Case" Calendars
      • Mousepad Calendars
    • Drinkware
    • Golf Ball Sleeves
    • Magnets
    • Paper WebKeys
    • Tote Bags
    • Zipper Pull Buttons
  • Apparel
    • Apparel Catalog
    • About Fabrics
    • Sizing, Stitch Count
    • Applique Samples >
      • Applique vs Embroidery
  • SPECIALS
    • PRINTED MASKS
    • Camper Mugs
    • Masks. Low Cost. Made of Paper Napkins
    • PROTECTIVE FACE MASKS
    • Hand Sanitizer Liquid Refill
    • UV Phone Sanitizers
  • About / Contact
    • About Us
    • Contact Us
  • Customer Specific
    • Delex
    • Landmark
  • Artwork/Color
    • Standard Check Ink Colors
    • Pantone (PMS) Color Chart
    • Artwork Requirements
    • Four Color Printing Tips
    • Raster Images vs Vector Images
    • Folding Options
  • Blog
  • EVENT PRINTING ARIZONA
  • Weekly Special Graphics