The following was submitted by Jason Kaller - Sales Manager at Greenway...
Why I love working at Greenway. Why we have the best customer service. What we mean when we say excellent customer service…
We have a Hotel Client who needed custom printed and die cut door hanger menus on Fri, Jan. 24th, as they were having a big meeting with the hotel owners on Saturday. We designed the copy, proofed, corrected and ran the job. We were all set with production and the job was to be delivered on time on Friday afternoon. What we didn't count on was a trusted and long time partner was very ill and had to go home early with the job only partially finished. Linda in our sales service department left the office, picked up a friend who could operate the equipment, got the keys to the vendor's shop, did the finish work on the menus, and then by 9:00 at night on Friday, delivered the menus to the hotel. No one asked Linda to do this. It was just that she knows our vision of how Greenway Customers should feel when they are treated to the level of service we provide.
Situations like this happen all the time in the print world. As much technology as we have around us, printing and decorating apparel is still an art form. It requires that people communicate, equipment functions, and relationships form. While we can not prevent all mishaps from happening, we can ensure that when they do, we are there to take care of our clients. That's why I love working at Greenway Print Solutions.
And if you haven't had this same experience with your print or promotions provider, I ask that you give us a call. Let us show you what it feels like to be a Greenway Client.